Menards

Trey has got to be one of the nicest employees I've ever met. He checked my items out for me the other day while having a friendly conversation. He was really nice about everything and told me where I could go buy bolts and screws. He said he really loves working here and couldn't imagine himself working anywhere else! What an awesome guy!

THE MASON CITY MENARDS STORE NEEDS LEADERSHIP REPAIR! This store is a below grade Menards Store. Leadership allows and deliberately places damaged product on the floor without full honest disclosure and a no return option. The GM, Sam M., made this known with the verbal statement, “Some people like to buy and repair”. In addition, the GM made an analogy effort/attempt to compare the damaged product like buying a used car so again admitted to knowingly placing damaged product on the floor. The Better Business Bureau wouldn’t find this to be acceptable behavior. Menards is known for escorting leadership out of the Mason City Store. Don’t stop now! Menards employees/worker bees can’t dress for success, prosper, or be trusted when leadership lacks honesty, integrity, morals, ethics, and customer service intricacies. The GM’s, Sam M., ego is controlling the necessary complexities for outstanding leadership to the employees and customers. Return this GM to the Spencer, IA store as soon as possible…they can have him. To all the N. Iowans and S. Minnesotans…GO LOWES and FLEETFARM! There is a better place to be! Don’t get caught in the Menards Rebate echo chamber marketing ploy…go elsewhere for discounts, sales, quality product and high end honest service. NOTE: Google Reviews aren’t enough to get change or results, Menards corporate needs to be in the know with formal complaints. My family has commenced the start of severing ties with the Mason City Menards with approximately $800+ in returns and more coming.

I had 6 sample size pots of paint mixed Sunday afternoon. 5 of which were varying shades of biege. Upon trying to paint the samples this evening I find that not 1 of them has the name or color number, just the recipe. This is truly unacceptable. Now I have to try and determine which sample does with which name. We are in the process of painting the entire interior of our new home. Menards you have lost a sale due this negligence.

Especially disappointed with my experience at this store today. Our satisfaction with this store varies greatly with each visit. Often it is a struggle to receive adequate help, or even the right directions to an item. Today we stopped to pick up a new toilet, and when it was brought to our car it was damaged, as shown in the photo. The clearly marked "fragile" box was dented on two sides and even had a small hole. The employee assured us that the toilet would be in good shape, so we brought it home. Sure enough, the toilet is shattered. Called about a replacement and was told some of the others looked damaged, but some boxes were probably okay. Why don't they check their stock before selling it if they are on the shelf damaged like that? Regardless, I was told I would not receive compensation for my hour drive for a replacement, and they do not do deliveries. So disgusted for the wasted time out of my day today.

We bought a 12 x12 shed kit and had to wait a week for lumber they did not have on hand, then when we went to pick it up all they had was the lumber that had to be special ordered and nothing else. They never told us we had to pick the rest of the kit ourselves. It was a kit so we thought when we ordered it it would all be ready when we were told to pick up. One good thing, the guys in the yard were VERY helpful. Thanks yard guys

Can never find knowledgeable help here. The Jeld Wen windows they carry are very disappointing, and the manufacturer does not ship them package very well. Nothing like ordering new windows and receive them all scaped and nicked up, and missing stuff. Don't order their ond day deals either, because if something is wrong with it, they don't care all you can do is return it. Even the store manager is useless in helping you with anything.